Policies
Service Area
In-person services are available throughout Greater Boston and nearby transit-accessible areas. Additional travel fees may apply for extended travel time or limited transit access.
In-Person Sessions
In-person sessions are generally scheduled in 3–4 hour blocks to allow enough time for decision-making, progress, and sustainable organizing work.
Scheduling & Cancellation
Discovery Call
Please provide at least 24 hours' notice to cancel or reschedule.
Action Plan Sessions
Paid in full at booking. Cancellations made more than 24 hours in advance receive a full refund. Sessions canceled within 24 hours are non-refundable. One reschedule is permitted with at least 24 hours' notice.
Organizing & Productivity Packages
Paid in full at booking. At least 48 hours' notice is requested to cancel or reschedule. Sessions canceled within 48 hours are non-refundable. One reschedule is generally permitted with at least 48 hours' notice.
Package Expiration
Package sessions are intended to be used within the following timeframes:
- 5-hour package: 3 months
- 10-hour package: 6 months
- 20-hour package: 12 months
Extensions may be granted at my discretion for scheduling or life circumstances.
Payment
Action Plan sessions and Organizing & Productivity Packages are paid in full at booking. Additional sessions are paid at the time of booking unless otherwise arranged.
Accepted payment methods: credit/debit card through Stripe, PayPal, and Venmo.
Confidentiality
As a NAPO member, I follow a professional code of ethics and approach client work with discretion and respect for privacy. Information shared during our work together will not be shared unless required by law or with your written consent.
Photos
Before and after photos may be used only with your permission. Identifying information will never be shared without additional consent. You may decline at any time.
Donation & Disposal
Clients are responsible for removing donations, trash, and large items unless other arrangements are made in advance. I can help organize donation categories, coordinate pickups, or recommend local resources when helpful.
Illness
Please reschedule if you or someone in the household has a contagious illness.
Health & Safety
Please provide a reasonably safe working environment for in-person sessions. Notify me ahead of time about:
- pest activity
- mold or unsafe conditions
- anything that may impact health or safety
- pets in the home
Friendly pets are welcome. Animals that may interfere with safety or movement may need to be secured during sessions.
Firearms, weapons, and hazardous items must be secured and kept out of active work areas.
Illegal substances, biohazards, and unsafe materials are outside the scope of my services.
I reserve the right to pause or decline work if conditions are unsafe or fall outside the scope of my services.
Virtual and Digital Services
Services may be provided virtually, in person, or through a combination of both formats. Virtual and digital support may include guidance with routines, paper systems, digital file organization concepts, email and calendar workflows, task systems, and related organizing or productivity needs.
Clients are responsible for maintaining access, backups, passwords, and security for their own accounts, devices, and data. Please do not share passwords unless we have agreed on an appropriate process in advance.
Scope of Services
I provide professional organizing, virtual organizing, productivity consulting, and guidance with digital organization concepts and workflows. I am not a therapist, housekeeper, or contractor. Some projects may require support from another professional, such as a licensed financial, legal, medical, mental health, IT, cybersecurity, remediation, or installation provider. If a project requires support outside my scope, I'll let you know and, when possible, point you toward an appropriate resource.